Payments

Can I buy something from you if I don't live in Australia?

Yes, absolutely! We love sending artwork to new homes all around the world. 

CURRENCY

All product and shipping prices quoted on the website are in Australian Dollars (AUD). All transactions are settled in AUD. Some credit providers may charge additional fees, please contact your credit provider for more information.

what forms of payment do you accept?

We accept credit card payments and PayPal Payments. 

CUSTOMS/IMPORT DUTIES & TAXES

All orders shipped to anywhere outside of Australia could possibly need to pay import duties are taxes. These costs are depending on your countries regulations on imports and should be researched before your purchase. Unfortunately we are not able to refund or subsidise these costs. 

We are legally required to declare the full value paid on shipments.

For more information about import duties and taxes we recommend contacting your local customs office.

Is my transaction secure?

We take the utmost care and concern for your privacy while you are shopping on our site. We will never share or sell your information to any third party, and the information we collect is solely used to contact you about your order if necessary. Transactions on our site are secured using up to 256-bit SSL encryption technology to ensure your personal information (especially your name, address, and credit card number) remains safe and cannot be read or intercepted as it travels to our payment processing system.

HOW DO I USE A PROMO CODE?

Promo codes may be entered during the COUPON CODE step in the checkout process. Simply type or paste your code in the box provided, and then click CONTINUE. Only one promo code may be applied per order.

Refunds & Exchanges

We take great care in ensuring your new art is carefully packaged and arrives to you safely. If you receive a faulty product (either from manufacturing or transit), we will gladly replace it. Please contact us within 3 weeks from the date of purchase through our online store (proof of purchase may be required). Please email hello@rachaelmclean.com with images of the issue and will be in contact as soon as we are able to discuss a replacement. Please allow 24-48 hours for a reply. 

I'm sorry but we will not refund or exchange if you change your mind.

For products purchased through one of our stockists please contact them to direct to discuss refunds, exchanges and replacements (same warranty applies).

Shipping

We use Australia Post for all of our shipping within Australia and internationally. 

Your print is made to order and we take a great deal of pride from the quality of our work - we never send anything out that we wouldn't be 100% happy with ourselves. We want you to love your new artwork and take great care in making sure it gets to you safely.

Australian Orders - shipping costs

Flat rate standard shipping: free

Express rate shipping: $9.95 (next day delivery from the shipping date, with tracking). 

For express post shipping, we will provide you with a tracking number as soon as we ship your goods.

See Australia Post for full delivery times.

INTERNATIONAL ORDERS - SHIPPING COSTS

Flat rate standard shipping: $14.95 (including tracking)

We will provide you with a tracking number as soon as we ship your goods.

International orders may be subject to local customs and taxes; it is the customers responsibility to pay these charges (see "Customs/Import Duties & Taxes" under "Payments").

See Australia Post International for full delivery times.

When can I expect my order to ship?

All orders ship from our studio in the Northern Rivers, NSW, within 1 -3 business days from when the order was placed.

Any orders placed on Saturday or Sunday will not be processed for shipping until the following Monday as we currently do not ship orders over the weekend.

How long will it take to ship?

Once your order is dispatched, please allow 3-7 working days for it to arrive within Australia and 1-3 weeks for International orders. 

Delivery times stated are guidelines provided by Australia Post and are not guaranteed by Rachael McLean Illustration.

how are art prints shipped?

Depending on the size, your new art print will be shipped in a protective sleeve inside a rigid mailer, or in a protective sleeve inside a sturdy mailing tube.

If you have purchased a large format print and a smaller print, both prints will be shipped in the mailing tube.